WARRANTY

 

We may not sell products directly to the public, but don’t worry, if you have a problem with one of our products and it’s covered by our warranty, we can help.

Warranty:

The warranty period is dependant upon which product you have purchased. Please refer to your warranty booklet for the period of cover.

If your Smartwatch/timepiece requires attention under the terms of the guarantee, please contact us

Proof of Purchase/Receipts:

In order to make a claim against a warranty, customers must provide proof of purchase. A receipt, credit card statement or any other proof of purchase where the price is clearly and correctly displayed, will be accepted.

Refunds:

As a manufacturer and distributor our products are sold through a global travel retail network by a wide variety of partners. Therefore, because we do not sell direct to end users, refunds can only be provided by the company from which the product was bought.

Replacements:

Most of our watches are covered by a “new for old” warranty. If there is a problem that is covered by this warranty the product can be returned to our Service Centre and we will replace it with a new watch of the same model free of charge. If the model has been discontinued or is not in stock, we will provide a similar model of equivalent value instead.

Repairs:

We regret that we are unable to offer a repair service. However, depending on the damage and the terms of the warranty, it may be possible to provide a replacement (as above). Alternatively, if the product is out of warranty, a replacement will be offered for a fee, dependent on the watch brand and model.

Straps: 

Due to the nature of the product, watch straps are not covered by our warranty. However, new straps for most Aviator watch models can be purchased here.

Batteries:

All of our watches use standard batteries that can be purchased from your local watch or jewellery retailer. Scorpio does not provide a battery replacement service.

Postage:

Scorpio Worldwide will cover the cost of postage for dispatching a replacement product but cannot be responsible for the postage costs of returned items which must be covered by the customer.

Payment:

We can accept payment by cheque, credit card, Paypal or bank transfer. Please email us at info@aviatorfseries.com for more details.